FAQ

Return & Refund Policy

***Consumer protection services***

The most common problems with online shopping is that you're not receiving what you've expected it to be. In order for you to feel at peace and confidence of online shopping, we provide 100% return warranty on all products you've purchased regardless it's dissatisfaction or defected item.

Refund / Return Policy :

  1. The warranty is valid for 7 days after the order is delivered out by us
  2. To avoid the warranty being abused, all refund is not in cash basis but we will generate the same amount deposit into your Miraclecloset.com.my’s account , which will deduction in your future order
  3. Unless it's our mistake for sending wrong item to you, other reasons of return are not allowed for item exchange.
  4. Please make sure the item is not being used and please retain the original packing. Any used, scratches or damages caused by own careless will not be accepted
  5. Regarding the return delivery fees, please refer to the chart below.
  6. Payment made is not exchangeable for cash. Only can change other products that same amount.


Each piece of our online merchandise item will be scan through our hand for quality inspection, and marked on the quality of cards. Because of the quality standards are very subjective; usually a small stain/spot, off-line, lint problem is not summed up as quality issues. If you would want to return, it will be summed up as the "unsatisfactory" category.

 

 

Goods Return Reason

Return Delivery Fees

Description

Change of mind / Not satisfied

Pay by Buyer

Contact us to discuss details. Buyer send back the item to us, once we receive it we will generate the same amount deposit into your BagShop.my’s account , which will deduction in your future order

Wrong Delivery

Pay by BagShop

If you receive something which is not ordered by you, Please inform us immediately! And send back the wrong item to us. Once we received the wrong item, we will resend the correct item to you.  All delivery fees will be paid by BagShop.